Refund policy

Returns & Refunds

Because fragrance decants are personal-use items, a decant is returnable only if the outer package is still sealed and unopened. We can’t accept returns or issue refunds for opened packages, even if the fragrance hasn’t been used.

To request a return for an eligible unopened order, email [your customer-service email] within 30 days of delivery with your order number. Please wait for return instructions before mailing anything back. The item must be returned in its original packaging. Return shipping is the customer’s responsibility. Original shipping charges are nonrefundable.

If your order arrives damaged, defective, or incorrect, contact us at [your customer-service email] within 5 days of delivery. Include your order number and photos of the item and packaging. Keep the item and packaging while we review your request. If the issue is confirmed, we’ll arrange an appropriate replacement or refund.

Approved refunds will be sent to the original payment method after the returned item is received and inspected.